Selen

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Got questions? We're here to help with answers on products, services, and more!
  • Miami, FL. USA

Orders

Can I cancel an order after it’s placed?
No, once an order is processed, it can’t be canceled.
Can I apply a discount code after placing my order?
Discount codes need to be entered during checkout. We can’t apply them retroactively.
How do I know if a sale is final?
All items on sale, part of our outlet, promotions, socks, jewelry, bows, and accessories are final sale.
What are your processing times?
We generally ship orders within 1 to 2 business days, plus the carrier’s shipping time.

Shipping

Where do you ship from?
We ship from our warehouse in Miami, Florida.
Do you offer local pickup or delivery in Miami?
We don’t offer local pickups or delivery, but if you need something urgently, we’ll do our best to help. Contact our team at +1305 9878778 for immediate assistance.
Do you ship internationally?
Yes, we do! We offer international express shipping with DHL, FedEx, UPS, and Avianca Express, but it must be arranged personally.
Which carriers do you use for shipping?
For domestic orders, we use USPS and UPS. We also offer DHL and FedEx for faster service. International shipping options will be shown during checkout. Costs are calculated based on location and package weight.
What happens if my order is not delivered and is returned to your store?
We understand that delivery issues can happen. If the order is returned to us due to an incorrect or incomplete address, you’ll be responsible for the second shipping attempt.
What if my package arrives damaged?
Contact us right away! Take photos or videos. Our team will do everything they can to resolve the issue. However, please note that it’s up to us to decide whether we’ll offer an exchange or store credit, and each case will be handled individually.
What if my order is marked as delivered but I can’t find it?
It’s rare, but packages can get lost or stolen. While insured shipping options cost more, we highly recommend paying for them. Please note, we’re not responsible in these cases, and you’ll need to file a claim with the carrier.
What if I entered the wrong shipping address?
We’ll do our best to correct the address if the package hasn’t shipped yet. Otherwise, we’re not responsible for packages delivered to the wrong address.

Delivery

Do you offer local delivery?
Yes, we’re excited to offer our GOLDEN local delivery option through Uber Package! Here’s what you need to know:
•Next business day delivery: Orders placed with this option will be delivered the next business day.
•Phone number required: Be sure to include your phone number at checkout so the Uber driver can contact you.
•Delivery instructions: You must meet the driver at your front door or provide instructions for lobby drop-off. No exceptions.
•Lost or stolen packages: Once the package is handed to the Uber driver, SELEN Kids Wear is no longer responsible for lost or stolen items.
•Undelivered packages: If your package can’t be delivered, you’ll be charged for shipping both ways and an additional delivery fee to your home.
•Delivery fees: We charge $10 for deliveries within 3 miles, $15 for 5 miles, and $20 for 7 miles.
We’re testing this GOLDEN service to see how it works. Thanks for your understanding as we fine-tune the process!

Returns & Refunds

Do you offer refunds?
We don’t offer refunds. Instead, we offer store credit, which is valid for 6 months and sent as an electronic gift card.
Can I return an item I bought?
We offer easy returns! If you’re not completely satisfied with your purchase, you have 15 days to return it. We need to receive the item back at our warehouse before the 15th day. This applies to international orders as well. Customized items, holiday items, items with a 20% discount or more, and items that are part of a seasonal sale are final sale and won’t be exchanged or refunded. No exceptions!
Custom items, holiday items, items discounted by 20% or more, and items from a seasonal sale are final sale and cannot be exchanged or refunded. No exceptions!
Can I exchange for a different size?
We’ll do our best to assist with an exchange, but please note that we don’t hold items. We’ll process the exchange once we receive the original item at our warehouse, and we’ll coordinate your store credit so you can reorder quickly.
How do returns work?
To be eligible for a return, your items must be unused, unwashed, and unaltered with the original tags attached. To return your product by mail, follow these steps:
•Email us at SELEN Kids Wear with your order number, reason for the return, and whether you’d like an exchange. We’ll email you return details.
•Send your package using a tracked, insured method. Customers are responsible for return shipping costs. We can provide return labels, but the shipping amount will be deducted from your store credit.
•You’ll receive an email once your return is processed. Please allow 5 business days from the time we receive your return for store credit to be issued.
Do you cover return shipping costs?
No, but to make the process easier, we can send you a return label. The cost of the label will be deducted from your store credit, but it’s usually more affordable and faster than going to the post office yourself.

General Questions

Do you have a physical store?
No, we’re online only, and we don’t plan to open a physical location since our strength is selling worldwide. However, we do participate in key events for moms and families both city-wide and nationally. Keep an eye on our social media for updates!
How often do you get new inventory?
We have two major seasons: Spring/Summer and Fall/Winter. We also receive new items periodically.
Where can I find your size charts?
We’ve included size charts or guides compared to standard U.S. sizes in the Size Guide section. If you have specific questions about a brand or style, feel free to email us at [email protected].

Gifts

Do you offer gift wrapping?
Yes, we do! Be sure to select the gift option during checkout and fill out the message field. We’ll create a custom card and place it in a beautiful magnetic pink or white box (depending on availability) with a gold ribbon. The cost is $10.
Do you sell gift cards?
Yes, we offer both physical and electronic gift cards. Physical gift cards can also be mailed to the recipient’s address. Shipping costs apply.
Can I add a note to my gift?
Absolutely! You can add it during checkout, or if you prefer, you can email or text our team, and we’ll add it for you.

Payments

What are your payment options?
We accept all major credit cards. We also offer payments through Google Pay, Apple Pay, Venmo, and Zelle.
Do you offer Shop Pay or installment plans?
Yes, you can select installment payments at checkout to split your purchase into 4 interest-free payments every two weeks. No fees. No impact on your credit score.

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